Case study – Gloucestershire Hospitals NHS Foundation Trust


Care Sourcer worked in partnership with Gloucestershire Hospitals NHS Foundation Trust over the winter months of 2017/2018.

Handovers were made from a NHS discharge team member to a Care Sourcer team member, who was then responsible for all patient, family and provider brokerage, including home visits and assessments.

Once all logistics and considerations had concluded, Care Sourcer handed them back to the discharge team to arrange for discharge on the agreed date and time.


Over the six-month winter period, Care Sourcer was referred 81 patients who on average were discharged within five days of the case being handed over to the Care Sourcer matching team.

Throughout the six month period, Care Sourcer achieved a 40% reduction of delayed transfer of care and estimated a saving to the Trust of £61,512.50 with wider hospital benefits.

An independent economic assessment of this partnership identified an overnight saving versus existing brokerage services of £25m, with a further potential saving of £277m if the Care Sourcer care navigation service was consistently used across the NHS.

Gloucestershire NHS partnership feedback

NHS Staff Feedback

“Just wanted to say what a difference it makes being able to contact Care Sourcer when we have a patient awaiting a nursing home placement. You are always quick to respond and this has in turn expedited transfer to nursing home for ongoing care.”

Senior Occupational Therapist with The Specialist Palliative Care Team

Care Provider Feedback

“This type of service is long overdue. By seeing requests with forecasted start dates it allows the business to operationally get ready but for me also to manage my diary to visit the patient or for their family to visit our home.”

Gloucester Care Home Owner

Care Seeker Feedback

“My mind is at ease as I knew I had been provided with suitable placements. This allows me to spend more time focusing on my Mum during her last weeks as opposed to ringing around providers to find somewhere”

Patient Family Member Quote

More about Care Sourcer

How the service works

Discharge teams can refer by telephone, or use the web service directly.

Case study

Gloucestershire Hospitals NHS Foundation Trust saw a 40% reduction of DTOC.

Find out more

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