Personal Care: How to help the elderly go to the toilet

Please note: this information was correct at time of publishing (24th March 2020) – please consult government guidelines for the most up-to-date information.

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“Hello my name is Jenna. I work for as part of the care matching team. Before I started this role, I was a carer and also a team manager.

An area that can be uncomfortable for people is personal care if they need some help going to the bathroom. Here are some tips:

  • It’s important you keep talking. Make normal conversation, and make sure everyone is comfortable. 
  • You want to make sure you know how they can get to the toilet, and make sure they’re right in front of the toilet before they sit down.
  • You might want to leave them, or they might feel slightly safer with you staying with them.
  • And then it’s just supporting them with anything that might need pulled up afterwards.

It’s as simple as that. 

The first time you do this will be the most difficult or awkward, and after that it will become easier. 

At Care Sourcer we understand there is a lot for you to think about at the moment, we will therefore be posting several other videos to help you through this. To find out more, go to

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