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Dolphin Healthcare Services

  • Good - Regulator's rating
  • Ngozi Akpara - Agency manager


Request a call

To help find the right care agency for you, here's some questions you can ask when you enquire.

  1. What care services do you offer?
  2. How flexible can the carer’s visits be?
  3. Will my loved one have dedicated carers?
  4. How will you choose the best carer for my loved one?
  5. Do you charge a fixed price?
  6. Could you send me any client testimonials?

Read more >

Do you need to find care urgently? Call our care experts free on 0800 048 8618 between 9am - 5pm Monday to Friday to get their impartial guidance.

Are you looking for a job?

Care providers prefer you send them your CV and cover letter via email.



About Dolphin Healthcare Services

Dolphin Healthcare Services is a CQC (Care Quality Commission) registered provider of a high quality supported living, live-in care and Domiciliary care services for adults and children with enduring mental illness, learning disability, physical disability, sensory impairment, eating disorder, substance misuse and dementia in the West Midlands.
Dolphin Healthcare Services is committed to providing high standard care and treatment for patients using competent, caring and skilled staff. We treat people courteously with compassion; dignity and respect showing empathy and commitment to their needs and by ensuring that they get the help and support they needed. Person-centred care will form the core of the service we provide. The well trained Dolphin Healthcare staff/carer are committed to meeting our aims and objectives, some of which are:-
• To provide services that are aimed at improving health, promoting well-being and preventing avoidable admissions in to the acute sectors by supporting people to remain in their own homes wherever practicable.
• To ensure treatment, care and support is delivered in accordance with the care requirements of the patient by offering skilled care to enable the individuals to achieve their optimum state of health and wellbeing.
• To always seek and obtain consent from patients before engaging in treatment or procedures and where necessary to take into account their best interest.
• To explore and understand patient needs and involve them in decision making about their treatment and care.
• To inculcate in our team a culture of Working Together with families and other health professionals, to foster quick recovery and better patient experience
• To ensure nurses and other members of our care team are trained to undertake the roles that are expected of them and that they have the prerequisite skills to deal with the job roles required of them. Where new skills are required, training will be sourced and delivered in a timely manner.
• To involve the patients, family members, carers and friends as may be dictated by patients or their significant individuals in their holistic care.
• To ensure that patients are seen by the most appropriate healthcare professionals as quickly as possible depending on their presentations.
• To assist in providing patients with an experience and environment that is safe, clean, comfortable, friendly, professional and relaxing.
• To continuously improve the lines of communication with patients using appropriate technologies and language
• To continually evaluate our service and drive improvement through seeking and acting on feedbacks from people using our service, staff and other stakeholders.
• To provide effective and transformational leadership that will foster good and purpose-led care delivery
• To keep, maintain and retain patient’s records in accordance with the legal requirement and for continuity of care.

Services and Specialisms

  • Caring for adults over 65 yrs
  • Caring for adults under 65 yrs
  • Caring for children
  • Dementia
  • Eating disorders
  • Learning disabilities
  • Mental health conditions
  • Physical disabilities
  • Sensory impairment
  • Substance misuse problems
Visit Dolphin Healthcare Services website

Are you looking for a job?

Care providers prefer you send them your CV and cover letter via email.



Care Quality Commission Inspection

Overall Good

Last inspection

23 Oct 2019

Safe
Good
Effective
Good
Caring
Good
Responsive
Good
Well led
Good
Read the full Care Quality Commission report

Talk to Dolphin Healthcare Services


Request a call

What to ask a care agency

To help find the right care agency for you, here's some questions you can ask when you enquire.

  1. What care services do you offer?
  2. How flexible can the carer’s visits be?
  3. Will my loved one have dedicated carers?
  4. How will you choose the best carer for my loved one?
  5. Do you charge a fixed price?
  6. Could you send me any client testimonials?

Read more >

Do you need to find care urgently? Call our care experts free on 0800 048 8618 between 9am - 5pm Monday to Friday to get their impartial guidance.

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