Here are the steps you’ll encounter while securing the right care for you. We understand it’s easy to feel overwhelmed at the prospect of finding the best care for you or a loved one, our matching service remedies this. If you need advice or further guidance through this process please do contact our in-house health care professional Rosie on 0800 048 8618 ~ because there’s no question too small.

Submit your care request
Complete our online care request form. Your request will then be circulated to our regulated providers. We can help you complete this should you need any guidance.

You’ll receive offers
When a suitable provider is able to offer their services they will send you an offer directly, as soon as they can. You then review these offers in order to select the one that best suits you and your needs.

Select the right offer for you
If you’re happy with a particular offer you can select it straight away and proceed or alternatively, shortlist. Shortlisting allows you to share your contact information or instead choose to contact them yourself, as you prefer.

Make contact
If you choose to make contact with a few providers you may find you need help deciding on the best one for you or what questions to ask them, we are more than happy to help you at any stage.

Arrange a start date
The final step is then arranging a start date that suits you both. In the unlikely event you’re unhappy with the offers you received, we can help refine your search further to ensure you find the right care. Simply call our helpline number as provided at the top.


Please refer to the Support and Guidance section of our website for more help if you found this useful, we add new content each week in order to provide ongoing and fresh support material for you. If you feel you need advice or want us to help you find care, please reach out to us. Our health care specialist Rosie will be more than happy to talk with you via our helpline on: 0800 048 8618 or email as preferred:

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